Benefits/Perks

20-25hr based on experience & licensing. Competitive hourly pay rate plus commission and/or bonuses
Paid training, carrier advancement
Paid Time Off

Company Overview
We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and matches them with appropriate product and service offerings. Promotes brand awareness through participation in agency and community events.

We are looking for an individual who has 1-2 years of experience in the insurance industry, who does both service & sales, in a high production office.

Responsibilities

Department contacts and resources. Follows up to ensure customer needs are addressed
Responds to customer inquiries regarding coverages, billing, or products by following established agency processes and procedures
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Develops knowledge of the local market dynamics for business development opportunities for all product lines
Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers
Proactively cross-sells and or coordinates with agency team members to provide additional coverage to existing customers
Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts
Secures new business through individual effort and established lead methods
Prepares quotations and applications and delivers effective presentations in order to close sales

Qualifications

Demonstrated customer service experience
Effective communication skills
Solid knowledge and understanding of how the insurance agency works.
Ability to work independently to plan, set priorities and organize work
Active involvement in the local community
Demonstrated sales and customer service experience
Excellent oral and written communication skills
Demonstrated analytical skills
Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers
Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.

Flexible work from home options available.

Compensation: $20.00 - $25.00 per hour

Join Our Team. Bring Your Dreams.

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Team Member Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

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Property/Casualty, and/or Life licenses are required to sell. Do you currently hold any of these licenses?*

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This position requires a valid driver’s license. Do you have a valid driver’s license?*

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Are you at least 25 years old?*

How many years of sales experience do you have?*

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This position requires outbound calling including cold calls to potential customers. Can you do this?*

Of the following, which do you think you are best at?*

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Do you feel comfortable using a laptop with wireless internet?*

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I was referred to this position by a current employee

Who referred you?

Benefits of working as an Independent Insurance Agent

Opportunity to Become an Agency Owner

Continuous Development

Outstanding earnings potential

Learn The Business From The Ground Up

Make a positive impact

Inspire, protect and restore the dreams of people around you

John Spaulding Agency, LLC American Family Insurance SI